We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. You will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

JOB RESPONSIBILITIES

• Handle outbound contacts to current customers in a courteous, timely, and professional manner.
• Follow all required scripts, policies, and procedures.
• Listen to customers, understand their needs, and resolve customer issues.
• Escalate customer issues to the appropriate staff for resolution as needed.
• Accurately document customer interactions in appropriate systems.
• Comply with requirements surrounding confidential information and personal information.
• Adhere to all attendance and work schedule requirements.

One year CSR experience with order processing, 10-key by touch, email experience (create, reply), strong Excel skills. Must be able to multitask and have strong communication skills.

SCHEDULED 8:00 AM - 5:00 PM / Must be able to work overtime.