Job Profile Name: Client Services Coordinator (formerly Customer Service Representative) 

Schedule: Monday to Friday 7:00AM-3:30PM

Pay Rate: 16.50hr

Summary: The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek. Duties in this can include assisting client in answering questions, investigations, and resolving concerns. The CSC will use a variety of systems and offers solutions in a positive manner. This position will establish and maintain effective working relationships with associates, other agencies, clients, and the public. 

Responsibilities: 

•  Communicate with the operations, client, client retailers, and SCLS vendors verbally and in writing with a professional and positive attitude 
• Support client relationship by becoming an extension of our client's business 
•  Build a strong rapport with partners by managing relationships, setting expectations, and providing status communication 
•  Assist clients with questions, offer solutions, research issues and provides status updates 
•  Enter, review, coordinate and track progress in all systems and input issue tracking 
•  Proactively identify process improvements and streamline operations 
•  Maintain service reports that are shared with the client that give visibility into volumes, SLAs, etc. 
•  Participate and present on client meetings as needed 
•  Communicate client requested projects with the operation (Kitting, Receiving, etc.) 
•  Support parcel requests and issues from carrier or client 
•  Oversee CRM and dispatch tickets 
•  Ability to navigate warehouse systems 
•  Other duties as assigned by supervisor or manager Qualifications: ? Education | Experience 
•  High School diploma or GED required 
•  Six (6) months experience or more in a customer or client facing role 
•  Associate’s Degree preferred 
•  Experience with working with a Warehouse Management System (WMS) is preferred ? Knowledge | Skills | Abilities 
•  Excellent verbal and written communication skills, especially through e-mail and over the phone 
•  Strong interpersonal skills 
•  Comfortable presenting in front of others 
•  Good problem solving, conflict resolution, and prioritizing skills 
•  Attention to detail to prepare and maintain accurate records and reports 
•  Ability to follow both written and verbal instructions 
•  Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint) 
•  Comfortable working in office and warehouse environments including non-climate-controlled areas.

Must pass the following

1. E-Verify

2. Drug Test

3. Background Check 7 Year

4. Must speak full English

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